PRIVACY

We only collect personal information about you where it is completely necessary, or you have consented and we only collect information that we need. You have a right to contact us if you believe your personal information is incorrect, or if you believe we are no longer entitled to use your personal data. If you have any questions about what we hold or how we use it please contact us at hello@dormousewood.co.uk.

NEWSLETTER

We will not send you newsletters unless you give us permission to do so. You do not need to have an account with us to receive our free newsletter, just an email address. We do not share your email with anyone and we will not sell the list to a third party. To stop receiving the newsletter contact us at hello@dormousewood.co.uk. We will send an acknowledgement after which you'll receive no further communications from us. You can of course sign up again should you change your mind.

ACCOUNT

The only information we hold on your account is

Name
Address
Contact number
Delivery address if different
Any special instructions
Email address
Order details
IP address from which you placed any orders
Newsletter preference

If requested, we can completely delete your account from our records. Contact us at hello@dormousewood.co.uk.  We do not hold card details and we will not share your information or sell it to a third party.  We use PayPal or Stripe to process transactions for us and those transactions are subject to the PayPal or Stripe privacy policies.

SHARING YOUR DATA

Your name and address will be shared with the carriers we use when shipping your orders. We also may pass your email and /or telephone number and any delivery instructions to these companies to allow them to update you directly about the status of your order.