RETURNS & CANCELLATIONS

CANCELLATIONS

Any item or order may be cancelled prior to packing, unless it is a perishable item, in which case it my be cancelled up until it is harvested. Please contact us by phone or email to cancel an item or order.

RETURNS

We hope you'll never need to return an item but if for any reason you are unhappy please contact us by email straight away and we'll do our best to sort out any problems.

If you've bought your items: online, by phone, or mail you have the right to a cooling off period which lasts for 14 days after receipt of the goods.

The exception is for perishable or personalised items which are non refundable, unless they are found to be damaged at the time of receipt. Any items bought in at customer request are not eligible for refund.

You must notify us of your change of mind in writing and items must be returned in the original packaging and in a resaleable condition. We will refund your payment within 14 days. Please wait for confirmation by email before returning any items.

Return postage costs are the responsibility of the customer.

Returns should be addressed to:

Dormouse Wood
Liss Business Centre
Station Road, Liss
Hampshire
GU33 7AW

OVERSEAS ORDERS

Before placing an order please check whether local taxes or import duties apply, as this is the responsibility of the customer.

DAMAGED OR MISSING GOODS

Please allow plenty of time before contacting us about a missing order as it may still be in transit. Our carriers do not allow claims for missing post until at least 15 working days have elapsed. If after this time you still have not received your goods we will contact you to agree whether a replacement package or a refund is the best approach for you and make a claim for lost a lost parcel. Should the parcel be subsequently delivered, please notify us immediately. Please note we do not take responsibility for lost items in the post.

Do not accept a package if it appears damaged in any way. Please notify us within 7 days of delivery if you have refused the package, or if items are missing from the package.

If an item proves to be damaged after opening the parcel, please email us, including an image to help us assess and resolve the issue as quickly as possible.